PROFESSIONAL STANDARDS

The St. Thomas Police Service is dedicated to making a difference in the community and to ensure our citizens feel safe and secure, through excellence in policing. We are committed to working with all members of the community and we hold ourselves accountable in everything we do. All complaints filed by the public about our policies and services, or about the conduct of an officer, are taken seriously by the St. Thomas Police Service. 

Complaints

You can file a complaint about:

  • The conduct of a police officer (the behaviour of a police officer)

LECA no longer accepts policy or service complaints. The Inspectorate of Policing has jurisdiction over policy and service complaints. 

All complaints made about a police service go to LECA. They will review the complaint and decide how to proceed. The police service in question, another police service or the LECA themselves may investigate the complaint. The outcome of all complaints are reviewed by the LECA.

  • If you do not know how to fill it out a police officer at Headquarters will help you.
  • Make sure you sign the complaint.
  • Submit the complaint. There are many ways to submit the form:

Online

You can submit your complaint online on the LECA website.

Hardcopy

You can download a PDF version of the complaint form from the LECA website. This form can be submitted to us or to the LECA by one of the following methods:

  • By mail to the St. Thomas Police Service

The Office of the Chief of Police
St. Thomas Police Service
45 Caso Crossing
St. Thomas, ON
N5R 0G7

  • By Fax to the St. Thomas Police Service

You can submit a complaint by fax to 519-633-9028.

  • By Email to the St. Thomas Police Service

You can send an email to our Chief of Police:

Contact our Chief of Police
First
Last
  • Deliver in person to the St. Thomas Police Service

You can deliver your complaint by attending the police station at 45 Caso Crossing St. Thomas, ON. A Clerk at the front desk will forward it to the Chief of Police.

  • By mail to LECA

Law Enforcement Complaints Agency
655 Bay Street, 10th Floor
Toronto, ON
M7A2T4

  • By fax to LECA

You can submit a complaint by fax to 1-877-415-4773.

  • By email to LECA

You can email LECA with your complaint.

  • Send to any Municipal, Regional, or Provincial police station in Ontario

The police service that you send the complaint to will ensure that the complaint is delivered.

Each complaint is looked at individually by the Law Enforcement Complaints Agency and is handled according to the Community Safety and Policing Act, 2019 and LECA’s Rules of Procedure.

They will decide who investigates it and you will get updates about the progress of your complaint. The possible outcomes include:

  • Early Resolution
  • Informal Resolution
  • Informal Resolution via mediation
  • Disciplinary Hearings

More information on the complaints process can be found on the LECA webite.

We take every complaint about our members’ conduct seriously. The Chief of Police will decide how to proceed after an investigation is completed. LECA must review these decisions and can direct the Chief of Police to take other action. The Chief of Police may:

  • Settle the matter by way of informal resolution
  • Find the officer guilty and impose a penalty without a formal hearing
  • Order a police disciplinary hearing be held
  • Decide that the complaint lacks evidence of misconduct